Service delivery

Pharmacy Direct do not confirm a script with the Member of the medical aid they charge the medical aid without members permission. When you phone Pharmacy Direct they do not give the call to any senior person to resolve the matter. They delay your chronic medication, which is ridiculous if you collapse they don't care, they do not respond to email query. When you call the medical aid that is Bonitas they don't assist they say it depends on the Pharmacy billing. Last month I paid for non chronic meds they still charged my medical aid and Bonitas did not want to assist when i told them not to pay for meds that I paid for. I asked Bonitas for an alternative Pharmacy they tell me for chronic meds they only deal with Pharmacy direct. So I get no joy with either Pharmacy Direct or Bonitas. I'm a pensioner and I have to struggle for my chronic meds it's 2 months in a row I'm being delayed with my meds. When I told Bonitas I will put this on hello Peter they told me to do what I need to do. When it comes to customer care their service stinks or they don't care.