Senior Management PLEASE Assist!

Really if I was the CEO of this company and had to receive so many complaints about pathetic service - I would seriously have heads rolling. It is absolutely disgusting that in order to get an issue resolved or get through to the accounts department or even a pharmacist - one has to place a disgusting review about the telephone consultants that answer the phone that are absolutely ***********ly stupid. I had phoned through 4 times today - and each time I was put on hold or told that the accounts department will phone me back. I have emailed and have attached previous emails that were sent through about my complaint and still to date NO - NONE - F....k All ; response only a SMS stating that my husband's chronic medication wont be delivered as the account is outstanding. In November I had sent medication back for a credit as my husband no longer is taking the medication (Monte-flo 40mg) as he has had an allergic reaction to it - I sent emails regarding the upliftment of the medication and completed it on the drivers log to please credit the account as it was returned via the Driver. a copy of the script was emailed advising of the medication being returning and requested for a credit - obviously accounts department didn't read the email and the front office did not follow up on it. I also sent an email requesting that the Monte-flo 40mg please not be processed as my husband is no longer taking it - guess what!!! December and January a claim is put through to the medical aid for the claim and the more I state I need to have it stopped and have spoken a million time to the consultant - guaranteed the next claim - as yesterday 28/01/2021 - claimed again monte-flo 40mg. Every time I phone through - i get put on hold and my money and minutes are wasted as they don't listen to your request - Accounts department doesn't return your phone calls and rectify the account and pharmacist keep claiming for medication that is no longer been taken - PLEASE !!! I am asking that either the Accounts manager or CEO to please contact me as I am sick and tired of talking to consultants that put you on hold and get not feedback