SCHEDULE 3/PRESCRIPTION MEDICATION LEFT WITH SECURITY - Negligence and Gross Misconduct

Apparently, a delivery was sent to my old address on the 14th of May. I never received a phone call or SMS informing me of the delivery. I did not know it was scheduled or that there was someone with a delivery for me - the security will have phoned the person who lives there now but it was not me. The driver claims to have left the parcel with security. I phoned them as soon as I learned of this and they don't have my parcel.

I was in the process of moving and updated my address on the 18th of May via telephone to ensure that my details were correct and up to date as soon as possible.

I normally get 3 months' prescription delivered at once.

I have not received any feedback with regard to the gross negligence on the driver's part for leaving scheduled medicine with unauthorized persons.

I have reported the incident with SAHPRA since I have been offered no help via telephone or email. I had not been notified or gave permission for the driver to leave my medication with the security. I'm at a loss to why the medication wasn't returned to the dispensary when I couldn't be reached. Needless to say, I don't have any missed calls from the 14th of May and I work from home so would have heard my cellphone ring.

As mentioned previously, I received no communication about my prescription being out for delivery and I will dispute the claim with my medical aid as well because I have not, in fact, received my medication. If it weren't for my medical aid refusing to pay for my prescription unless I go through PD, I wouldn't have this problem in the first place.