1 reviews | Active since Apr 2019
Rights violated
On the 5th April I saw the transaction from Bonitas about my medication payment to Pharmacy direct, I then waited for their call for delivery purposes On the 23 I received a call from Bonitas they want to make follow up about my medication and I explained I haven't received any . I then contacted Parmacy direct the lady confirm my date of birth with me and she then confirmed that my medication was delivered to me, I then told her that i haven't received any medication and I asked if she was confirming to me that my rights where violated by them to deliver my medication to unknown person and disclosing my personal information to the person they dont know. She said they will investigate and come back to me before Friday the 26 April, but they will dispatch my medication while they investigate about the first delivered medication to the adress that I left 5 and half years back and the contacts they have I couldn't even remember if I once had the contacts. As they dont respond to my request as I have paid for the medication I am involving legal rep in this matter.
Thank you for bringing the matter to my attention.
The Manager will be in contact with you shortly in order to resolve.
Kind regards
Pharmacy Direct
Thank you for bringing the matter to my attention.
The Manager will be in contact with you shortly in order to resolve.
Kind regards
Pharmacy Direct
We confirm that a Fund Account Manager has been in contact with you and provided you with the following feedback. Pharmacy Direct received a request for change of delivery address to Evaton on the 05/11/2013. The details were updated and medication was delivered accordingly. It is important to note that Pharmacy Direct must be notified each time the patient’s details change in order to ensure corrective delivery and proper communication. Unfortunately no address update was received since 2013 and a new prescription was received and medication was send to the Evaton address. A collection will be arranged for the parcel delivered to Evaton and a replacement parcel will be delivered to the new address. Delivery should take place within 24-48 hours. Kind regards Pharmacy Direct
We confirm that a Fund Account Manager has been in contact with you and provided you with the following feedback. Pharmacy Direct received a request for change of delivery address to Evaton on the 05/11/2013. The details were updated and medication was delivered accordingly. It is important to note that Pharmacy Direct must be notified each time the patient’s details change in order to ensure corrective delivery and proper communication. Unfortunately no address update was received since 2013 and a new prescription was received and medication was send to the Evaton address. A collection will be arranged for the parcel delivered to Evaton and a replacement parcel will be delivered to the new address. Delivery should take place within 24-48 hours. Kind regards Pharmacy Direct