RB
Riaan B

1 reviews | Active since Jun 2011

22 Feb 2019, 07:27

Really bad service and bad attitude.

Pharmacy Direct has been good up to now, Do not know what changed but if really feels that they just do not care. I have phoned them 5 times in the last 2 weeks to get their couriers to come and collect my Category 6 medication because they do not accept scanned in copies. For almost 3 weeks now they have not managed to get their courier to collect these prescriptions. I have phoned multiple times to as what is going on and every time i hear the same thing. "They will sort it out" Well, Nothing is happening. no one i phoning me and i have to waste my time and money to phone them for the same damn thing.

They are playing with peoples health and lives here with medication and it just doesn't seem like they care much. Otherwise they will act on something when you have phoned them 5 times in 2 weeks.

0
Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply22 Feb 2019, 11:38
Official
Dear member, 

We confirm that a Fund Account Manager has been in contact with you and assisted you on your complaint, feedback has also been provided. 

Kind regards 

Pharmacy Direct Team 
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply27 Nov 2019, 12:58
Official
Dear member,
  We thank you for the opportunity to follow up with you since your query/complaint lodged on hellopeter.   Please consider updating your rating of the service and feedback received, on this review your posted in the past. 
 
 Kind regards 
 Pharmacy Direct team