MM
Mishka M

1 reviews | Active since Jul 2024

15 Jul 2024, 15:05

Quality

Pathetic / No customer service from Pharmacy Direct after I spent over R6700 worth of medication. My first email to Pharmacy Direct which was urgent was on 23 May 2024, I was told a pharmacist would contact me to date this has not been resolved. In the same month of May I had to spend another R6700 at a more reputable pharmacy as the quality of the medication purchased from Pharmacy Direct was non existent. It delayed me taking my monthly medication which could have resulted in a very serious situation should I not have been in the financial position to purchase again. I would like Pharmacy Direct to do the right thing and resolve this quality issue, there is no other way it seems to contact them on urgent matters.

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Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply15 Jul 2024, 16:20
Official
Dear member Thank you for bringing the matter to our attention.

The manager will be in contact with you as soon as possible to resolve your complaint. Kind regardsPharmacy Direct Team
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply18 Jul 2024, 12:39
Official
Dear member We can confirm a manager has been in contact with you and feedback has been provided to your complaint. Kind regardsPharmacy Direct Team