NVDS
Natasha Van Der Schyff

1 reviews | Active since May 2020

25 May 2020, 19:38

Poor Service , Poor Customer Service (sometimes they are so rude) but we must stay calm and beg for our medication from the agents that is answering the phones. That is if they answer. We must phone every month to find out where our medication is, after t

Poor Service , Poor Customer Service (sometimes they are so rude) but we must stay calm and beg for our medication from the agents that is answering the phones. That is if they answer. We must phone every month to find out where our medication is, after they have send an sms that it will be delivered within one day. Every month there is some problem with Pharmacy Direct. I mean every month the new medication must come they have the script , because every day we drink chronic medication "that is way it is called chronic medication" but we must sometimes be 3-5 days without medication. Because shouldn't you receive your new medication before you have taken your last medication? It is redicilous the service of Pharmacy Direct.

Kind Regards

0
Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply26 May 2020, 09:23
Official
Dear Member

Thank you for bringing the matter to our attention.

The manager will be in contact with you shortly in order to resolve.

Kind regards
Pharmacy Direct Team.
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply26 May 2020, 15:55
Official
Dear Member

We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.

The medication has been delivered successfully. 

Kind regards
Pharmacy Direct Team.