IH
Isabel H

1 reviews | Active since Jan 2020

27 Jan 2020, 22:06

Poor service, medication not delivered on time.

The worst service. My medication was supposed to be delivered last week Wednesday. I received messages to say it will delivered within 24 hours, it never happend. I use high bloodpressure medication as well as asthma and stroke prevention medication. I am two days without those medication now. Every month I have to make calls to Pharmacy Direct to ask them to deliver on time. This is unacceptable. If I want to get my medication from a normal pharmacy I have to pay more. Bonitas have to look at better options for their clients that pay a lot of money each month.

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Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply28 Jan 2020, 09:28
Official
Dear Member

Thank you for bringing the matter to our attention.

The manager will be in contact with you shortly in order to resolve.

Kind regards
Pharmacy Direct.
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply28 Jan 2020, 11:37
Official
Dear Member 

We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.

Your medication will be dispatched for urgent delivery.

Kind regards
Pharmacy Direct Team