MM
Martin M
1 reviews | Active since Nov 2024
12 Nov 2024, 17:07
Poor service level from Pharmaceutical
I've an eight year daughter who is type 1 diabetic and using a medtronic diabetic pump, that helps to monitor her sugar levels, Pharmacy direct is suppose to send us periferals that works with that pump i.e sensors and insulins. For the past two months we have being receiving sensors that are not working and when we phone Pharmacy Direct they take us from pillar to post and they are taking R7000.00 from our medical Aid Bonitas. My daughters health is in danger and the pump fails to monitor her sugar level without those sensors.
Helpful (0)
Replies (3)0
Replies (3)
Pharmacy Direct (Centurion)'s replyOfficial
12 Nov 2024, 17:13Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply12 Nov 2024, 17:13
Official
Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
MM
Martin M's updateReviewer Update
14 Nov 2024, 07:24I want to take a moment to express my sincere gratitude for a speedy response from Pharmacy Direct and Medtronic . Your support has made a significant impact.
Thank you again for your effort I'm grateful for your presence and look forward to working with you.
Warm regards,
Martin. Masango
Thank you again for your effort I'm grateful for your presence and look forward to working with you.
Warm regards,
Martin. Masango
MM
Martin M's update14 Nov 2024, 07:24
Reviewer Update
I want to take a moment to express my sincere gratitude for a speedy response from Pharmacy Direct and Medtronic . Your support has made a significant impact.
Thank you again for your effort I'm grateful for your presence and look forward to working with you.
Warm regards,
Martin. Masango
Thank you again for your effort I'm grateful for your presence and look forward to working with you.
Warm regards,
Martin. Masango
Pharmacy Direct (Centurion)'s replyOfficial
21 Nov 2024, 13:39Dear Member
That’s positively awesome to hear! Thank you for the feedback – we can’t wait to exceed your expectations again next time.
Kind regards
Pharmacy Direct Team
That’s positively awesome to hear! Thank you for the feedback – we can’t wait to exceed your expectations again next time.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply21 Nov 2024, 13:39
Official
Dear Member
That’s positively awesome to hear! Thank you for the feedback – we can’t wait to exceed your expectations again next time.
Kind regards
Pharmacy Direct Team
That’s positively awesome to hear! Thank you for the feedback – we can’t wait to exceed your expectations again next time.
Kind regards
Pharmacy Direct Team