Poor Service - Late Delivery of Medication

In January 2018 I was informed by my medical aid that I have to get my medication from Pharmacy Direct going forward.

I registered online and uploaded a new script from my doctor on 19 January 2018. Due to the fact that the registration was going to take about 7 days I had to get my January prescription from my local pharmacy as the medication from Pharmacy Direct would not reach me in time.

I informed Pharmacy direct that I needed my medication to be delivered to me no later than 14 February 2018.

On 26 January 2018 I received an sms informing me that my medication would be dispensed on 10 February 2018. On 13 February 2018 I phoned the call centre as I had still not received my medication, I was told that it would be sent out that day. On 14 February 2018 I received a sms with a tracking number (No mention of courier company used, so I cannot even track the parcel), therefore the medication was only sent out then and was already late as I had finished my last prescription the day before. I phoned the call centre again on 14 February and told them that is completely unacceptable, I was then informed that 3 months medication would be delivered to me by Thursday 15 February 2018. I was now forced to go to my local pharmacy and pay cash for a month's prescription as I had no more medication left and needed to take it on Thursday 15 February 2018 already.

It is now Friday 16 February 2018 and my medication has still not been delivered. This is completely unacceptable and your service is pathetic.