lG
lauren G

1 reviews | Active since Mar 2019

19 May 2021, 10:17

POOR SERVICE ...LATE DELIVERY FOR MONTHS ON CHRONIC MEDICATION

You as a company providing chronic medication for people cannot afford to be a month late with medication. This is the third monthly elderly mother is stressing because her medication is so late and she has run out of her supply. You are actually so *********** to put people especially elderly people at risk because you as a large company cannot meet the deadlines of your own delivery dates. You have charged her medical aid so she cannot go and get her medication elsewhere. I need this rectified ASAP..this is not the first time I'm complaining on hello Peter about you as you have no sense of customer service and the same delays can not be happening for months on end. RECTIFY THIS NOW

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Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply19 May 2021, 14:03
Official
Dear Member
 
 We have received your enquiry, and a Fund Account Manager will contact you shortly regarding this matter.
 
 Thank you kindly
 Pharmacy Direct Team

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply19 May 2021, 16:06
Official
Dear Member
 
 We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
 
 Urgent delivery has been arranged as discussed.
 
 Kind regards 
 Pharmacy Direct Team