Poor service, Lack of admin skills
I emailed my script on the 24th of March, got the auto-reply right after. My medication has not been delivered yet so I followed up today via WhatsApp as I need it TODAY. The agent told me that all emails for the 24th are done and asked me to resend. So from the 24th up to date, you're saying my script hasn't even been processed? I NEED MY MEDS TODAY!! Who's fault is this and why wasn't the email actioned? What will be done to get it to me TODAY?
Helpful (0)
Replies (6)0
Replies (6)
Pharmacy Direct (Centurion)'s replyOfficial
08 Apr 2022, 09:45Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you in order to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you in order to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply08 Apr 2022, 09:45
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you in order to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you in order to resolve your complaint.
Kind regards
Pharmacy Direct Team
's updateReviewer Update
08 Apr 2022, 11:50I have still not been contacted. Clearly, you do not take client's feedback seriously or you just do not care. How long do I have to wait to be contacted to fix YOUR mess up?
's update08 Apr 2022, 11:50
Reviewer Update
I have still not been contacted. Clearly, you do not take client's feedback seriously or you just do not care. How long do I have to wait to be contacted to fix YOUR mess up?
Pharmacy Direct (Centurion)'s replyOfficial
08 Apr 2022, 12:36Dear Member
We humbly request for your patience, the manager will contact you as soon as possible.
Kind regards
Pharmacy Direct Team
We humbly request for your patience, the manager will contact you as soon as possible.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply08 Apr 2022, 12:36
Official
Dear Member
We humbly request for your patience, the manager will contact you as soon as possible.
Kind regards
Pharmacy Direct Team
We humbly request for your patience, the manager will contact you as soon as possible.
Kind regards
Pharmacy Direct Team
's updateReviewer Update
08 Apr 2022, 12:56No one is reading to understand. I SENT MY SCRIPT ON THE 24TH AND IT HAS NOT BEEN PROCESSED UP TO DATE! I NEED MY MEDS TODAY! There is no sense of urgency or accountability. I have asked for a call back this morning at 9:30 and I was informed turnaround time is 1:30 hours. Its now more than 3 hours later and you want me to be patient? Patient with your lack of service and mess up? This is honestly pathetic and I am horrified.
's update08 Apr 2022, 12:56
Reviewer Update
No one is reading to understand. I SENT MY SCRIPT ON THE 24TH AND IT HAS NOT BEEN PROCESSED UP TO DATE! I NEED MY MEDS TODAY! There is no sense of urgency or accountability. I have asked for a call back this morning at 9:30 and I was informed turnaround time is 1:30 hours. Its now more than 3 hours later and you want me to be patient? Patient with your lack of service and mess up? This is honestly pathetic and I am horrified.
Pharmacy Direct (Centurion)'s replyOfficial
11 Apr 2022, 09:14 Dear Member
We can confirm that the manager has tried contacting you to confirm delivery.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has tried contacting you to confirm delivery.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply11 Apr 2022, 09:14
Official
Dear Member
We can confirm that the manager has tried contacting you to confirm delivery.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has tried contacting you to confirm delivery.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
12 Apr 2022, 08:11Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply12 Apr 2022, 08:11
Official
Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team