1 reviews | Active since Aug 2018
Poor service from Pharmacy Direct
Hello Peter my name is *****goa Monethe. On the 8th of August 2018 Pharmacy Direct delivered an expired medication. I reported the matter to Pharmacy Direct and they came to collect the expired medication and replace it with the medication that is not expired. Till this date I'm still waiting (23/08/2018). My doctor keeps on calling them to try and find out when are they going to deliver the meds cause my son really need those meds. Yesterday I tried to find out what is the delay and what a rude guy I spoke with, told me that even bid shops like pick n pay you will find expired food its not only Pharmacy direct. I don't expect him to understand cause that's not his son that was going to use that expired meds if I didn't check the date. The guy from Pharmacy Direct told me the system is showing him that the medication is already delivered I must phone my doctor and ask to confirm, I did call my doctor and I was told the is no medication that was delivered until today.
Please help me as my son is asthmatic and really need that medication. Thank you in advance
Good day Mrs Monethe,
We confirm receipt of your complaint, a manager will be in contact shortly to assist you and provide you with feedback .
Kind regards
Pharmacy Direct
Good day Mrs Monethe,
We confirm receipt of your complaint, a manager will be in contact shortly to assist you and provide you with feedback .
Kind regards
Pharmacy Direct
Dear Miss Monethe
Thank you for bringing the matter to our attention.
We have concluded our investigation and can provide the following feedback:
Pharmacy Direct dispatched 3 month’s supply of inhalers to the doctors rooms in July 2018 with an expiry date at the end of September 2018. The doctors rooms alerted Pharmacy Direct of the short dated stock and indicated that you were reluctant to use the medication. A collection for two of the inhalers was arranged and a replacement parcel was prepared for the inhalers. However, contrary to the arrangement, all three inhalers were returned to the pharmacy which left the patient without medication. All three inhalers were subsequently replaced and you confirmed receipt 25/08/2018.
Please feel free to contact Pharmacy Direct should you have any further enquiries.
Kind regards
Pharmacy Direct team.
Dear Miss Monethe
Thank you for bringing the matter to our attention.
We have concluded our investigation and can provide the following feedback:
Pharmacy Direct dispatched 3 month’s supply of inhalers to the doctors rooms in July 2018 with an expiry date at the end of September 2018. The doctors rooms alerted Pharmacy Direct of the short dated stock and indicated that you were reluctant to use the medication. A collection for two of the inhalers was arranged and a replacement parcel was prepared for the inhalers. However, contrary to the arrangement, all three inhalers were returned to the pharmacy which left the patient without medication. All three inhalers were subsequently replaced and you confirmed receipt 25/08/2018.
Please feel free to contact Pharmacy Direct should you have any further enquiries.
Kind regards
Pharmacy Direct team.