Poor service from Pharmacy

In June 2019 I went to my Doctor to get a new prescript for my medication. With everything going on at work, I only managed to forward the script to pharmacy direct on 03.07.19. After 11days I queried the delivery. They explained that the 5-7 days was only for the prescript to be processed and that I still had to allow another 3 days for delivery, which I understood.

I received an email stating that upon receipt of a new prescription, 5 months’ worth of supply was sent and that I have to forfeit the month of June which I do not understand. The medicine should be dispatched not by the date I received the script from the doc, but from the date they have received the document from the client.

I explained to them that I have to get the prescript whenever I can take off from work, that does not mean that I need the meds immediately. So the prescript was sent through as requested, +-10days before needed. They told me that they work from the date the prescript was completed and not when it was received by them via email.

Nowhere on the script was it stated by the doctor that the medication was only for certain months. It is however stated that the pharmacy needs to supply 6 months' worth. What if I got the prescript on 30.06.19 and forwarded on that same day? Would I have to forfeit the month of June again because we are at the end of the month and I would not need it according to them?

Point is the meds should be supp**** as instructed by the doctor...6 months’ supply and from the date it was received.

I'm so upset as the medical does not deduct short amount of money when short supplies have been dispatched from the pharmacy.

This is chronic medication which I am going to need every day for the rest of my life. Who are they to decide how much to supply when the doctor gave a different instruction.