Poor service from DSP - Pharmacy Direct.

I would really like to understand why I have to beg Pharmacy Direct to deliver my medication. We submitted a script last month and our medication was claimed on 07 January, but pharmacy direct proceeded to deliver my medication and not my daughter's even though the claims for both of us were put through at the same time.

And I have been calling and calling, sending emails to get assistance and I still do not have my child's medication! Your supervisor, doesn't time to take my calls and I am not seeing any movement. It has been years that we have been fighting about the same thing with pharmacy direct! You are dealing with people's lives here, this is my daughter's life that you are messing with. Her medication has run out and I cannot get pharmacy direct to honor their promise to deliver.

Last month, I drove all the way to collect the medication but before I went I called in to schedule a time of when I will arrive, but when I got there I was made to sit for another 30 minutes because my medication was not packed. I had to complain before there was any movement, I dread to know how long I would have been made to sit and wait. And what was the point of scheduling a time slot and agreeing pharmacy direct that I will pick up and go only to be made to wait further

At this point I really do not want to deal with pharmacy direct, it is too stressful for me and my family! Please can someone attend to this matter immediately. If only our medical aid would change DSP's....