Poor Service

My doctor ordered medication in April and I got SMS that my medication order was approved, but I didn't receive it and no claim was made on my medical aid. I email them begin of August when I ran out of medication check if they received my script they rep**** confirmation that they received it. I then called to check why it was not delivered, then I was told they did not receive my script. I asked my doctor to resend the script, she did on the 7 August . I called on 12 August to check if they received doctor email they told me I need to give them my doctors email address for them to check. I asked my doctor to share her email then I sent email sametime explaining my and sharing doctors email address which they needed. Still no claim and no communication from Pharmacy Direct. I don't what more we can do now. 2 script sent and no medication.