Poor service empty promises

And yet again they managed to disappoint me, its been 3 months now since this is happening and my of my you are really dropping the ball. I have a respiratory condition that requires medication on a daily basis, to date I can confirm that I haven't been taking any medication for the last week (7 days) because I don't have any. I received confirmation that Pharmacy Direct claimed on the 16th of June no delivery has been made, I lived on my nebulizer this weekend because I did not take my morning dosage. I am very disappointed in the service Pharmacy Direct provided and I will definitely take my business somewhere else even if it means I'll have to pay delivery fees or levys as long as I'll get my meds on time. Will escalated this to the ombudsman as well.