Poor service delivery from Pharmacy Direct

I am suppose to receive my monthly medication. Every month Pharmacy Direct claim ftom my medical aid. Two weeks go ny and every month it is a struggle. I must phone every month to find out when delivery will be. Today i phoned once again to hear the lines is congested. I started chatting to Preciois on virtual care who told me "as soon as possible" as if I am bothering her. I have six days of medivation left. Is this yhe type of service you deliver and are proid of. Please note that I will not be using your service again in the future and will not be advising anyone elde