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lebohang T

1 reviews | Active since Oct 2024

19 Dec 2024, 10:50

Poor service delivery at its best.

Your parcel PD2094A9Z005 from Pharmacy Direct is out for delivery and will arrive before 5:00 PM by DSV courier. My medication was delivered to a wrong address ..Dsv cant be playing with our life' like this...I have been using this services for along time Normal they call and make arrangements with me but this time they did not do that hence I did not get my medication instead they have dropped it at a wrong place...Dsv is not doing a proper service how can someone I don't know sign for my delivery... It means delivery procedure is flawed and not well done. Medication is something that is very sensitive and DSV .has failed me. They did not even communicate with me about my parcel .

0
Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply19 Dec 2024, 14:03
Official
Dear member
 
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
 
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply20 Dec 2024, 11:54
Official
Dear member
 
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
 
Kind regards
Pharmacy Direct Team