LVdM
Leon Van der Merwe

1 reviews | Active since Mar 2011

29 Mar 2021, 17:40

POOR SERVICE

What terrible service, if it was not for the medical aid that forces me to make use of them then I need to ask everyone to stay away. POOR SERVICE. Waiting for my medication for 5 days and then calling them, you get told: CAN WE CALL YOU BACK WHICH NEVER HAPPENS. Without my pill now for 4 days and they just don't care.

0
Replies (4)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply30 Mar 2021, 15:20
Official
Dear Member

Thank you for bringing the matter to our attention. 

The manager will be in contact with you shortly in order to resolve your complaint.

Kind regards
Pharmacy Direct team
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply30 Mar 2021, 15:25
Official
Dear Member

We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.

Kind regards

Pharmacy Direct team
LVdM
Leon Van der Merwe's update10 May 2021, 14:49
Reviewer Update
Dear all

Thank you for the quick response, all sorted and all in order.
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply10 May 2021, 14:59
Official
 Dear Member
 
 Pharmacy Direct would like to thank you for your feedback provided. 
 
We will continue to strive for service excellence. 
 
Kind regards
 Pharmacy Direct Team.