Poor service

Since 20july 2023 i have been calling pharmacy direct to arrange for my medication. I had to do a upfront paymnt for medication to be send and nothing as yet. It was aproved for a 2 month supply only to find out today that it is not aproved and no one called me. I needed the 2 month supply since i will be away for 2months. Should i suffer due to lack of medication i will hold pharmcy direct responsible for my condition. Whenever i ask to speak to a manager no one is available. This is unacceptable.