1 reviews | Active since Mar 2012
Poor service at Pharmacy Direct
To whom it may concern
I have been experiencing endless problems with Pharmacy Direct. My wife is using Aubagio which is supp**** and delivered by Pharmacy Direct. The packaging is supp**** with 28 tablets. This means that the deliveries cannot be a moth apart. I have been struggling to get Pharmacy direct to understand this, but they keep delivering late.
They keep assuring me that the problem will be prevented in the future, but the next month I have to fight to get the medication delivered. I have spoken to numerous people at Pharmacy Direct , but no one seems to understand the urgency of delivering medication on time.
This has caused excessive frustration and stress and I feel it is time for me to escalate this.
I would appreciate it if you could investigate this problem and give me feedback.
Thank you for bringing the matter to our attention.
The manager will be in contact with you to provide feedback to your complaint.
Kind regards
Pharmacy Direct.
Thank you for bringing the matter to our attention.
The manager will be in contact with you to provide feedback to your complaint.
Kind regards
Pharmacy Direct.
We confirm that a Fund Account Manager had been in contact to assist and provide you with feedback on your complaint.
Pharmacy Direct has done an in-depth investigation. According to previous delivery history since November 2018. Member should have had sufficient medication until the 01/01/2019. Although no break in therapy occurred a special arrangements was made for delivery 03/12/2019. Proof of all deliveries since November 2018 has been forwarded to the member.
The Manager has also given you a courtesy call 03/12/2019 at around 21:00 and it was confirmed that the medication was delivered. We will be in contact with the patient again to conclude the matter as treatment at hand should have been sufficient excluding the special delivery done 03/12/2019.
Kind regards
Pharmacy Direct team.
We confirm that a Fund Account Manager had been in contact to assist and provide you with feedback on your complaint.
Pharmacy Direct has done an in-depth investigation. According to previous delivery history since November 2018. Member should have had sufficient medication until the 01/01/2019. Although no break in therapy occurred a special arrangements was made for delivery 03/12/2019. Proof of all deliveries since November 2018 has been forwarded to the member.
The Manager has also given you a courtesy call 03/12/2019 at around 21:00 and it was confirmed that the medication was delivered. We will be in contact with the patient again to conclude the matter as treatment at hand should have been sufficient excluding the special delivery done 03/12/2019.
Kind regards
Pharmacy Direct team.