Poor service and lack of care

I uploaded my script at the beginning of August. I requested to have my chronic medication by the 10th of August as I would run out of medication. On the 10th I phoned the pharmacy to follow up, I was advised that my request for chronic medication would only be captured on the 11th and my request would be escalated for speedy processing. On the 11th I phoned again I didn't get any help. On the 12th I phoned again to report that I was completely out of chronic medication, I was advised that I would receive my medication on the 15th (Monday). Yesterday I phoned again I was told that I was not going to receive my medication yesterday as it comes from Pretoria. I have not been taking chronic medication for 4 days now, today is the 5th day and Pharmacy Direct doesn't care because they have already claimed the funds from my medical aid so they don't care what happens to me as long as they have their money. I logged a formal complaint yesterday, no one has even cared to give me courtesy call. I am being treated like a number not a human being. Their consultants show no empathy on the phone, they all sound like they are reading from the script. These are the people that we are supposed to trust for delivering our medication on time. Pharmacy Direct is not reliable and I would not recommend them to anyone. If anything happens to me because they did not deliver my medication, I will hold the pharmacy accountable. Their service is pathetic I am disgusted!!!!