Poor service and failed to deliver chronic medication

Pharmacy Direct processed my chronic medication and claim the amount from my medical aid on 26th Jul 2021. Today is already the 11th Aug 2021, two weeks already passed, and still, I haven't received my chronic medication. I have already run out of my chronic medication since last week. Reading all the other complaints below, it's just a confirmation that they don't care about the well-being of their customers. Does not make an effort to make sure that their customers have their chronic medication because some customers can't be without their prescription, and their lives could depend on this.