SO
Sandra O

1 reviews | Active since May 2020

17 Feb 2021, 11:49

Poor Service

I recently started using this service and the first time was pain free but we moved offices and now with the last delivery it has been taking forever for them to deliver the medication. I normally only receive it after the due date and when the medication is already finished and having high blood pressure, this is not good. I am considering cancelling the service and going back to getting my medication from Clicks Pharmacy.

0
Replies (4)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply17 Feb 2021, 12:00
Official
Dear member

Thank you for bringing the matter to our attention.

The manager will be in contact with you shortly in order to resolve your query.

Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply17 Feb 2021, 13:47
Official
Dear member
 
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
 
The medication will be re-dispatched for urgent delivery.
 
Kind regards
Pharmacy Direct Team 
SO
Sandra O's update17 Feb 2021, 14:16
Reviewer Update
Thank you Pharmacy Direct for quick response and the manner in which the query was resolved. It is much appreciated.
SO
Sandra O's update18 Feb 2021, 09:54
Reviewer Update
Good morning, I want to thank Pharmacy Direct for responding so quickly and the delivery has been received. All within 24hrs. I am very grateful for it. Well done.