poor service

<p>I've been waiting now for 3 weeks to have medication delivered. Numerous calls were made to them with no joy. With every phone call I'm promised that it has been marked for urgent delivery. These are important hypertension and diabetes medication for my parents and I'm being told that the reason for non delivery/delay is a system error. Is this really acceptable? Is it okay to play with someone's health? Can this please be rectified urgently or will I need to look elsewhere for a more reliable medical scheme?</p>