Poor service

<p>My father being a new member to Bonitas is compelled to use Pharmacy Direct for chronic medication. His chronic medication it seems has already been paid for by Bonitas but 10 days later Pharmacy Direct cannot seem to be able to deliver as promised.</p> <p>Call center agents, once you actually get one on the phone "cannot hear you" and refuse to call you back. Emails are completely ignored except for automatic response, and telephone is either never answered or cut off!!</p> <p>Website is "currently under construction" so PLEASE TELL ME HOW DOES ANYONE GET A RESPONSE FROM PHARMACY DIRECT!!!! </p> <p>Bonitas should take serious note of this as eventually this will lead to many many complaints from all the patients.</p>