Poor Customer Service from Bronwyn Swartz

Poor shoddy service. Call Centre agents are absolutely useless. No one comes back to you. I have to keep calling and resending scripts. I have been trying to get our chronic medication since 22nd Jan. First email was received by Bronwyn Swartz, I have the read receipt and email dated 23 Jan from Bronwyn Swartz advising that our prescriptions have been sent to the Pharmacy for processing. I checked again a couple of days later and there was no information on the system regarding our chronic scripts. I was assisted by Portia who assured me that she would look into what was going on. No response was forthcoming from Portia. I called again another couple of days later to get assistance and was told there are no chronic scripts for me and I must resend which I did yesterday and no one got back to me to let me know if it was received or processed. I called again this morning 4 February, finally I was assisted by Leander Malgas who understood my gripe and attended to my query from start to finish and escalated it because of the urgency and the fact that I had been messed around since 22nd January. Pharmacy Direct needs more employees like that and I hope the slakkers that I have mentioned are dealt with. Thank again to Leandre Malgas