Poor Assistance

Since 25 March 2024 I am struggling to get answers on e-mail. Two times chronic medicine was claimed from my medical aid and then a few days later cancelled again. On 5th April a pharmacist was supposed to phone me, still no call. On 8 April second claim then I thought now someone is assisting me but then 2 days later claim cancelled again. Today again someone will phone me back, again no call. Prescription had a date of 11 March thus now it is a month old already and still no progress. Even complete on website a query but no one contacts you. The whatsapp told me today they are too busy they will phone me.