Please get your act together

I have been a member of Bonitas Medical for two years. In the two years, I have not had any issues with the medical aid itself. They have been rather good to me.

I need to however make use of Pharmacy Direct to prevent having co-payments etc. I am on a high plan so I do not have the extra money to ay on co-payments every month, This is also a convenient way of getting my medication because I do not have to go out, wait for hours etc.

However, I have now had one too many terrible experiences leading to me either being hospitalized or to ill to g work, I am a T1 diabetic, I have cardiac issues, hypothyroidism as well as high blood pressure. I am on numerous medications to say the least.

Every second month I have an issue with medication either being late, causing me to go without medication for 4-5 days or I do not receive the correct/all my medication, The issue is a week before hand I actually phone and inform them that my medication will be finished soon and I have not received a claim message so please make sure I get my stuff on time. I have received boxes of meds that are hot and soaked in water (ice packs defrost) and my insulin is warm and can not be used. If you know the price of insulin you might understand my frustration. In cases like these they ask for proof in order to assist, What do you want? A thermometer reading?

This month I received re-fill insulin that was broken. I sent photos of the broken goods and yes, they did replace it BUT on my costs. They also only replaced 1 refill of where 3 were broken.

On Monday I used the 4th refill that seemed to be fine but the insulin ran down my leg as I injected myself. Now anyone in their right mind can now think for themselves that I now did not know how much I injected and I had to test every two hours during the night. My sugar then sky rocketed and of course I have since been on a glucose roller-coaster.

Today I am struggling to see because of this.

The fact of the matter is that as medical professionals you are suppose to know how important the above mentioned factors are.

I phoned Bonitas directly this morning. The call center agent was great but they say they can not assist. I have had numerous calls with management at Pharmacy Direct as well and Fatima always tries her best to fix the current issue but I feel they need to prevent this and not fix it after it has happened.

If this impacts me so badly just imagine the elderly people and moms of children who sot with these issues. I have been a diabetic for 24 years and I have learnt that we need to do everything in our power to stay healthy and be okay. Now the individuals who are supposed to keep us healthy is causing us to feel worse and because of incompetence's?

Bonitas is going to loose their members because of this.

Is this the new3 normal for our country? Must I just get use to the bad service and terrible attitude?