AP
Arianna P

1 reviews | Active since Mar 2021

04 May 2021, 15:01

PLEASE DO NOT DEAL WITH THIS COMPANY, THEY POCKET PAYMENT AND DO NOT SEND CORRECT MEDS

I struggle wvery month with this hopeless service provider. They sent wrong medication. they then sent the courier to fetch the incorect meds but did not give me what is due to me. When I query the people reading the e mails do not investigate or do proper checks but respond with incorrect information. they rep**** to me stating that the medication is not due this month, I rep**** telling them, the med aid paid you for my med, you sent the incorrect, now you pocketed the money and tell me the meds not due this month, Idoits the med aid paid for it, you gave incorrect meds, reverse and send me the correct meds, teach you staff customer service and give me whats due to me and do not profit from deceiving the customers.

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Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply04 May 2021, 15:16
Official
Dear Member
 
 We have received your enquiry, and a Fund Account Manager will contact you shortly regarding this matter.
 
 Thank you kindly
 Pharmacy Direct Team

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply04 May 2021, 16:13
Official
Dear Member

The Fund Account Manager was in contact with main member and complaint discussed in detail, corrective action will be taken in order to ensure correct delivery occur as soon as possible.

Thank you Kindly
Pharmacy Direct Team