******* pharmacy

I had an account with this group a year ago. I bought ONE insulin pen. The service was beyond horrible, so i opted not to use them again thereafter. 1 year later i get a bill stating i have purchased an additional insulin pen. The said pen has never been dispensed or delivered but i am billed of a non-existing item. There is no delivery of the pen when i ask customer care to verify this information. After 3 hours of wasted airtime, it is discovered that a sales agent with a brain the size of a chicken head, added an item to my account that has never been dispensed or delivered to me. This is all on paper trail, but instead of verifying their incorrect information - they prefer to *******ly charge me for an item i have never been privildged to receive or have ordered. That is *****. Now they handed over my account for a non-existent item for the error of the absolute stupidest staffers on planet earth. My credit is affected due to them. Not even an apology attained. I have reported the ******* actions to oharmacy regulatory body. Let us go to court