Pharmacy Direct's incompitence with chronic medication delivery

We are members of Bonitas Medical Aid Scheme and we are forced to get our chronic medication from Pharmacy Direct. Due to incompetency and a lack of correspondence I decided to rather get my chronic medication from my chemist and had to pay I think 40% penalty due to the fact that I did not go the Pharmacy Direct route. After a visit to the cardiologist my list of chronic medication was longer and I was forced to submit my prescription to Pharmacy Direct again. My husband also submitted a prescription for nasal drops (chronic) 20/3/25 to Itumeleng Sebotsa and asked for a confirmation email. To date I did not receive the nasal drops or a confirmation email. My husband sent another email to request cancellation of the prescription of Carvedilol as it did not agree with me.... in vain. On 27/3/2025 I received a delivery from Pharmacy Direct: 2 x Carvedilol ( which should have been cancelled and refunded to our chronic medication fund) and a request that the tablets should be collected. No reply, tablets are still here! Why should we run short of chronic funds due to negligence? I received double of all my chronic meds, except for the main prescription Pearinda, which I received only x1.

My husband's email to Itumeleng: Subject: Fwd: Cancelation of Carvedilol 3,125mg medication for Mrs. R.A.M. Scheepers To: <***>

ATT: ITUMELENG SEBOTSA Good afternoon Itumeleng. I refer to my mail addressed for your attention on 27th ultimo. Will you now kindly adhere to my request and acknowledge receipt thereof. My wife also complained to me that she didn't receive the nasal drops as prescribed. Kindly also check what the delay is. Kind regards Anthony Scheepers

From: Anthony Scheepers <***> Date: Thu, 27 Mar 2025, 13:19 Subject: Fwd: Cancelation of Carvedilol 3,125mg medication for Mrs. R.A.M. Scheepers To: <***> Cc: Anthony Scheepers <***>

Good day, I have canceled the prescription for Rubitrend Carvedol 7 March, but you are still sending the medication X 2??? Please collect the medication and refund our chronic account as soon as possible. Also note that my wife received double of every medication but not for Pearinda, the most important medication. Please inform me regarding what you are going to do. Regards, Anthony Scheepers

This is unacceptable. If Bonitas Medical Aid wants to force us to use a designated service provider, they need to address the incompetency of such a provider and ensure that their members get the value of their very expensive membership fees. Chronic medication is a serious matter and should be treated as such!!!! My husband is the main member. Anthony Scheepers Bonitas Standard Select Med Aid number *** The main complaints are: No correspondence Ignored cancellation of chronic medication - we have to pay when chronic funds is depleted due to negligence! Ignored prescription of nasal drops. Penalty if I get the necessary meds and nasal drops from my pharmacy, which I am forced to do due to chronic sinusitis. This sucks. Regards, Rosa Scheepers