Hellopeter
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Brett R

1 reviews | Active since Apr 2013

26 Mar 2018, 09:41

Pharmacy Direct - Worst Medicine Provider Ever!!!!

This company has to be the worst Pharmacy in Africa... Their accounting system is an enigma that will add to your previosly paid bills. Worst of all you are FORCED to use them by you med aid #Bonitas and this means you cannot go somewhere better/ easier / faster. Only good thing going for them are some of their staff, Marite you are a star, but should get away as this company will bring you down.

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Replies (5)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply26 Mar 2018, 10:50
Official

Good morning Mr. Redelinghuys

Thank you for bringing the matter to our attention.

The pharmacist has been in contact with you to explain the account and reasons for the statement. The matter will be referred to our finance team for forward you a reconciliation as soon as possible.

Please feel free to contact us should you have any enquiries.

Kind regards

Pharmacy Direct

***

BR
Brett R's update26 Mar 2018, 11:22
Reviewer Update
Yes i have been contacted however: Why do i get a response from the Hello Peter site before i get one from your site? Why can i not call directly - the 0860 number either rings and rings or is iengaged - get more people? Why is there no way of speaking to managment to escalate the problems? Get an esclation proceedure that is tranparent as managment seems to be invisible. Why does the Pharmacist agree that they dont understand the statements and when request breakdown from Finance get more rubish? Need to simplify getting scripts to Pretoria to get meds. iCanScript can do this electronicially - save your members time/ trouble / petrol.
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply26 Mar 2018, 11:54
Official

Good day

The matter will be escalated to the manager to contact you and resolve.

Kind regards

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply26 Mar 2018, 16:10
Official

Dear Mr.Redelinghuys

We are unable to reach you to resolve your complaint. Please refer to the email that has been sent to you , we will attempt contacting you again .

Kind regards

Pharmacy Direct team

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply28 Mar 2018, 11:05
Official

Dear Mr. Redelinghuys

Pharmacy Direct confirms that your query has been resolved and feedback has been provided to you on all challenges that you have experienced to .

Kind regards

Pharmacy Direct team