Pharmacy direct very bad business to deal with

I joined bonitas med aid and I receive my chronic medication from pharmacy direct..since January I have had endless problems but this month is the worst service I have experienced. My medication was supposed to be delivered 14th April 2025 it was not. I contacted pharmacy direct and the lady I think Ria assured me she was going to get them to deliver today as I am diabetic and have high blood pressure nothing was delivered. I contacted bonitas and the lady simply tells me there's nothing the med aid can do its out of their hands. I sit without medication being a diabetic so they want me to die before anything is done. I did not get any calls I receive a message we tried to contact you that was it and yet there are 2 numbers to call