Pharmacy Direct - Unexpected delivery and copayment added; still waiting on pharmacist to call back.

Unexpected delivery and copayment added; still waiting on pharmacist to call back. Last week I had an unexpected delivery of meds - Pharmacy Direct normally just SMS and expect someone to be waiting. They did not notify this time (happens too often). Fortunately I was home. On receiving the medications I see they added a co-payment so I called them about it. The agent started an argument and insisted I had agreed to it. I would never agree to a copayment on chronic meds in any case they did not contact me and ask if I would accept, and this delivery arrived unexpected - they did not ask. The agent insisted I said they must deliver the medication because there was a note on the system that said I wanted the medication. I said I refuse to pay and need to take the issue up further and the agent said the pharmacist will call back.

Nobody called me back yet.

Furthermore with my last two script renewals to Pharmacy Direct I -very clearly- write I will accept generics so I do not see why they did this. My medical aid has rules for generics and pricing.

I am not their customer because I want to be their customer; Bonitas medical aid uses them as the preferred DSP, else I will pay 30% or more copayment if I use anyone else.