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Thea S

1 reviews | Active since May 2016

04 May 2022, 12:08

PHARMACY DIRECT: THEIR SERVICE SUCKS

Pharmacy Direct gives the worst service possible, and unfortunately this isn't the first time I complain about them. After my last review I handed my prescriptions in at Klinicare pharmacy, but soon found out that my co-payment was much higher. Bonitas members are supposed to use Pharmacy Direct for chronic medication. It is a very bad experience phoning over and over again on a cellphone with airtime running out, sending countless e-mails and scanned prescriptions and not getting phoned back. My customer number is E90DDF. I spoke to a GUGU there and sent her copies of all my e-mails but no response, and the operator refuses point blank to put me through to her, saying she "has to follow protocols". Well - I don't know how to get my prescription back except going back to the doctor's rooms, and taking it to Dischem again, where I am at least sure I get my chronic medication.

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Replies (5)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply04 May 2022, 12:37
Official
 Dear Member
 
 Thank you for bringing the matter to our attention.
 
 The manager will be in contact with you to resolve your complaint.
 
 Kind regards
 Pharmacy Direct Team 
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply06 May 2022, 14:18
Official
 Dear Member
 
 We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
 
 Kind regards
 Pharmacy Direct Team 
TS
Thea S's update06 May 2022, 14:45
Reviewer Update
Dear Pharmacy Direct. Yes confirmation that Paul phoned me back. He confirmed that you do not phone clients back, and that when you phone, you cannot be put through to the last person you spoke to. There was no apology for the bad service, and that my 25 April medication has still not been delivered, and furthermore asked me "what I saw as the path forward", to which I rep**** I'd rather make use of Dischem, he made no comment, and accepted the loss of a client just like that. It speaks volumes don't you think?
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply06 May 2022, 14:57
Official
Dear member

We do apologize for this. This is not the service we want to give to our members. We have been experiencing technical issues with our systems which is causing delays. They delays should not happen in the future. We will address the issues you raised, thank you.

Kind regards
Pharmacy Direct Team.
TS
Thea S's update08 May 2022, 18:04
Reviewer Update
I have just been reading through this whole list of complaints filed against you on Hello Peter and it is shocking. I can't look at any YouTube without your advert popping up in the middle promising fast and CARING service. My foot - your company is NOT CARING.