pharmacy direct - the worst customer service with no regard to the customer

The definite worst customer service ever received in all my life. Every single month, literally, every month I have to constantly email and call numerous times just to have my meds on time. This month was no different. After 2 emails and a long call with Nthabiseng Ngwenya yesterday all she could tell me was that my moms meds were not dispatched and she didnt know when it would be, I asked for a manager and told no one was available and that someone would call me back. This is what im told every single month and NO ONE EVER calls back. they just dont give a damn. she even laughed at my frustration over the phone. This is chronic medication. Dont they understand the consequances of not having ones medication on time? My word!!