PHARMACY DIRECT THE MOST UNRELIABLE USELESS CO TO DEAL WITH

I have been forced by Bonitas Medical Aid to use this pathetic institution for my husbands chronic medication. Since the very beginning it takes them more than two weeks between the date on the invoice that I have to pay, and the sms received that the medical aid paid them, until I eventually receive my medicine. I sent a new prescription in, again, on Monday 12 Apr 2020, at 07:18 after I received the wrong medication two and a half weeks late. I then spoke to Sune Louw Monday afternoon, who keeps on telling me they don't have the script, and she can't help me. I phoned her again on Wednesday, and they still "did not have the script" which ahs been sent to the only email address that you can send it to at Pharmacy Direct. Optivest Health Services phoned them also repeatedly, on my behalf, and on Friday afternoon, another lady from Optivest, send them the same script that she had a copy of the mail from Monday. Keeping in mind this is chronic medication, it is now more than a week later, and it still has not been delivered or changed, and I cannot get the medication from a decent proper pharmacy, as the medical aid prohibits you getting it within a specified period. They tried to blame the courier service for late delivery, but if you have a delivery manager that actually do the job, it would be followed up and sorted out. I asked twice to speak to a manager. The manager does not have the manners to phone you back, but just "escalates" your problem. Who knows where to. I believe it is THE most useless pharmacy with the worst service in SA. One can only guess why members of medical aides are forced to use them for chronic medicine. There is unfortunately not a negative rating available.