Pharmacy direct terrible service delivery

Worse service delivery ever!!!!! I needed a schedule 7 drug for my daughter, I scanned in the script and emailed it to the customer care in January 2019. A few days later received a SMS the original handwritten sould be posted to there PO BOX address which I did at the post office because the courier service don't do PO BOX deliveries as someone needs to sign. I'm still waiting for it till today. I had to take my daughter to doctor again for another script, got it and went to Clicks pharmacy to get the meds my daughter needed. On 04/04/19 I went to doctor again for a script for my daughter's meds against my better judgement post the original script on the 05/04/19 and emailed Pharmacy direct an electronic copy with all my details. I followed up on my delivery last week as my daughter was busy running out of meds. I was then informed that they haven't received any of my scripts. After numerous calls they finally located the electronic copy but not the hard copy. Can pharmacy direct please put better processes in place to ensure that service delivery is in place. If someone is on a schedule 7 drug, they are dependant on their meds. We have to take our daughter back to the doctor for another script, go to another pharmacy and pay for her meds. Bonitas really shouldn't subject their members to providers that can't provide the service needed.