LR
Leon R

1 reviews | Active since Jul 2011

18 Oct 2022, 14:33

PHARMACY DIRECT SUCKS

I CANNOT BELIEVE IT! PHARMACYDIRECT PROCESSED MY CHRONIC MEDICATION LAST WEEK ON 12 OCTOBER. TODAY IS THE 18TH OF OCTOBER. I HAVEN'T RECEIVED IT YET, NOT HAVE I RECEIVED THE SMS THAT IT IS EN ROUTE. I RAN OUT OF MY BLOOD PRESSURE MEDICATION ON SUNDAY.

SO THIS MORNING I PHONED TO ASK THEM TO REVERSE THAT THROUGH THE MEDICAL AID SO THAT I CAN PICK IT UP AT CLICKS, AND TO NEVER SEND ME MY MEDICATION AGAIN.

I ASKED THAT THEY NOTIFY ME AS SOON AS IT HAS BEEN DONE. THIS WAS SUPPOSED TO HAPPEN TODAY.

IMAGINE MY SURPRISE THAT I NOW RECEIVE AND SMS INDICATING THAT IT IS ON ITS WAY BY COURIER SERVICE (WHICH NORMALLY TAKES TWO DAYS TO ARRIVE). SO I WILL RECEIVE IT ON THURSDAY.

CAN YOU ACTUALLY BELIEVE THAT?????

0
Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply18 Oct 2022, 15:02
Official
Dear Member

Thank you for brining the matter to our attention.

The manager will be in contact with you to resolve your complaint.

Kind regards
Pharmacy Direct Team

Best regards,

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply19 Oct 2022, 12:32
Official
Dear Member

We can confirm that the manager has been in contact with you and feedback provided to your complaint.

Your claim were successfully reversed and cancelled as per your request.

Kind regards

Pharmacy Direct Team

Best regards,