KB
Klarissa B

1 reviews | Active since Dec 2016

02 Oct 2018, 13:41

Pharmacy Direct *****ing from medical Aid

I am not receiving my chronic medication and have been handed over for an account I did not even receive the medication.

they are *****ing because the medical aid is paying them each month but I am not receiving my medication.

I also got an sms where they asked me if I am right in my head for not paying , utterly disgusted.

0
Replies (3)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply02 Oct 2018, 13:53
Official

Good day Mrs Swart,

We confirm receipt of your complaint, a manager will be in contact shortly to assist you and provide feedback.

Kind regards

Pharmacy Direct team|

KB
Klarissa B's update02 Oct 2018, 15:03
Reviewer Update
thank you for resolving my issue
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply02 Oct 2018, 16:11
Official

Dear Mrs Swart,

We confirm that a Fund Account Manager has been in contact to assist you with your complaint.

Feedback that we have available has been provided to you, unfortunately the account outstanding originates from 2016 which limits our investigation capabilities on the delivery of the parcel in question.

The required actions have however been taken to resolve the complaint.

Kind regards

Pharmacy Direct team