1 reviews | Active since Oct 2019
pharmacy direct slogan - we proudly provide the worst service in the universe.
To start i do not know if I should lash out at Bonitas for continuous doing buisness with a campany that just does not deliver (pun intended)
On the phone pharmacy direct (written in small letters because is that Bad) will have several reasons to explain to me and my wife who are there customers that we are never sent a mail, or we sent it late or we are being unreasonable. Yet when we send the mails to prove them wrong, send three own mails back to them to show they are wrong they disappear and never get back to you. Calling and asking for a manager is seen as an I sult so you get put on hold and the call conveniently gets dropped and they never call back. A script that is sent in on the 10th of January 2020 is till today 23 January 2020 stil not delivered. There excuse is " we told them not to deliver" yet we were billed on the 21 January 2020 because that was se pose to be the day of delivery after we called them a few days prior asking when we can expect delivery.
We are a lways told there is a 5 to 7 day SLA. Here is my big big problem Cronic medication schedule 6 and up have strict rules. And docters pharmacy and medical aids only slow for a follow up script with in 5days or less, 7 is you are really lucky. So with pharmacy direct as my sole suppliers I will always be garranteed to run out of of pills before my delivery. I am also guaranteed due to late billing and delivery that my dokters monthly visit will have to be moved due to the 30 pil an timing constraint law. This is all not only an inconvenience but also a possible case of neglagance depending on the type of medication.
I also type this mail to vent to loving caring people because pharmacy direct and their staff are rude, disrespectful and uncaring. Also clueless as to what service is, no regard for an SLA, or the customers needs. This makes me think that Bonitas are exactly the same, as they know of the problem but don't care because it is all about money and never about the patient. I mean! Why els will they pay for stock with out proof of delivery and continue to use them if so many people inform them of pharmacy direct and it's pathetic service.
Thank you for bringing the matter to our attention.
The manager will be in contact with you in order to resolve.
Kind regards
Pharmacy Direct Team.
Thank you for bringing the matter to our attention.
The manager will be in contact with you in order to resolve.
Kind regards
Pharmacy Direct Team.
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
The medication has been dispatched for urgent delivery.
Kind regards
Pharmacy Direct.
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
The medication has been dispatched for urgent delivery.
Kind regards
Pharmacy Direct.
I am beyond myself with how ******** and arrogant you are by stating a blatant lie in your reply.
I can confirm that you are once again bussy with fals statements and if you can confirm the above I am worried.
As a manager never called me
Nobody called me to resolve my complaint.
Once again you have shown me your ignorance and lack of respect to me as "dear member"
I am worried and concerned. All you have done was expidite my order according to you,can't confirm if it was done, that should have happened in the first place.
None of my concerns have been addressed and no person abounding the self as a manager has called me.
Fact 1
A person called me saying your company received my complaint
Fact 2
A person phoned me twice not sure what was discued in what order....saying how and when I will be billed. That my medicine will be delivered soon ( how long is soon, with your reputation net week Friday if I am dam lucky) the person also spoke regarding the cheepest generic medicine what wil be used or I will have to pay for it my self.
Fact 3
when asked the person that called me regarding medication delivery told me that she was only calling to confirm delivery and was not the person to resolve my complaint. she also told me to fetch my schedule 6 medicine from my local pharmacy to make sure I get it on time. Soooooo you know your service is Rather useless and unreliable. Why must I ask my docter for 2 scripts and not one and why must I collect some medication from my local pharmacy and you get to choose what you want to delivery? Why must I be forced to use you and then await a call from you to tell me to get my own medication. For me it is simple all or nothing?
Fact 4
nobody not even a manager called me unless that person was telepathic. In witch case I must apologise I have not yet mastered that ability.
So no feedback has been received from you
How can you state that a manager called me and gave me feedback that is blatantly a lie.
Last fact
if however takes the time to read my complaint you will hopefully see my complaint is about reliability, efficiency and some sort of hope that this recurring problem will not happen again.
If doing your job is deliver all my medication in the right time frame. And you continue to disappoint the customer. Then delivering the product is not the solution to the problem. The solution is getting the house in order making sure it does not happen again.
lastly but most importantly is to assure the customer that you were wrong, so be sincere when you apologise. explain what went wrong. here is the magic touch, fix the problem and be honest when you tell the customer you are fixing it and make sure it does not happen again.
I am beyond myself with how ******** and arrogant you are by stating a blatant lie in your reply.
I can confirm that you are once again bussy with fals statements and if you can confirm the above I am worried.
As a manager never called me
Nobody called me to resolve my complaint.
Once again you have shown me your ignorance and lack of respect to me as "dear member"
I am worried and concerned. All you have done was expidite my order according to you,can't confirm if it was done, that should have happened in the first place.
None of my concerns have been addressed and no person abounding the self as a manager has called me.
Fact 1
A person called me saying your company received my complaint
Fact 2
A person phoned me twice not sure what was discued in what order....saying how and when I will be billed. That my medicine will be delivered soon ( how long is soon, with your reputation net week Friday if I am dam lucky) the person also spoke regarding the cheepest generic medicine what wil be used or I will have to pay for it my self.
Fact 3
when asked the person that called me regarding medication delivery told me that she was only calling to confirm delivery and was not the person to resolve my complaint. she also told me to fetch my schedule 6 medicine from my local pharmacy to make sure I get it on time. Soooooo you know your service is Rather useless and unreliable. Why must I ask my docter for 2 scripts and not one and why must I collect some medication from my local pharmacy and you get to choose what you want to delivery? Why must I be forced to use you and then await a call from you to tell me to get my own medication. For me it is simple all or nothing?
Fact 4
nobody not even a manager called me unless that person was telepathic. In witch case I must apologise I have not yet mastered that ability.
So no feedback has been received from you
How can you state that a manager called me and gave me feedback that is blatantly a lie.
Last fact
if however takes the time to read my complaint you will hopefully see my complaint is about reliability, efficiency and some sort of hope that this recurring problem will not happen again.
If doing your job is deliver all my medication in the right time frame. And you continue to disappoint the customer. Then delivering the product is not the solution to the problem. The solution is getting the house in order making sure it does not happen again.
lastly but most importantly is to assure the customer that you were wrong, so be sincere when you apologise. explain what went wrong. here is the magic touch, fix the problem and be honest when you tell the customer you are fixing it and make sure it does not happen again.