Pharmacy Direct service useless

A couple of years ago, I tried to use Pharmacy Direct. The service was so bad, that I gave up and rather paid the premium to get our chronic medication.

As my medical aid encouraged me again to make use of Pharmacy Direct, and I though that after such a long period, surely Pharmacy Direct should have improved their service by now.

What a huge mistake. The service appears to be even worse than before. I submitted a subscription almost two weeks ago. I confirmed by phone and email that the prescription was received and processed. I made sure that Pharmacy Direct got my correct delivery address. Then Pharmacy Direct still proceeded to send their delivery man to the wrong address. When I phoned to say he cannot find me, and I gave him the correct address again, all went quiet.

We phoned again a couple of times, sitting in queues for extended times. Eventually received promises of when the medication would be delivered. Needless to say, without one of the promises being delivered on.

Do I need to say that Pharmacy Direct has already claimed from my medical aid and got paid. Now, we cannot even go to another pharmacy to get the medication, while our stock of chronic medication has run out.

This country cannot afford such a pathetic service provider in the medical industry.