HN
Hlayisanani N
1 reviews | Active since Jul 2014
09 Feb 2022, 15:52
PHARMACY DIRECT ******* SERVICE
******* SERVICE!! My medication is alway delivered late, everytime I have to get my contraceptives I have to be the one to call and follow up and still medication is delivered late. Further, We had resolved that my medication should be delivered at my gate with security and I'm notified of the delivery. Today they sent a driver who is not aware of the instructions and the driver left because he couldn't get hold of me on the phone. Responding to his call , he told me that he did not know the instructions and was very rude. This matter was escalated many times and a Manager was assigned to deal with my account and still today I'm receiving ******* service.
Helpful (0)
Replies (5)0
Replies (5)
Pharmacy Direct (Centurion)'s replyOfficial
09 Feb 2022, 15:57Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply09 Feb 2022, 15:57
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
11 Feb 2022, 11:08 Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply11 Feb 2022, 11:08
Official
Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
HN
Hlayisanani N's updateReviewer Update
11 Feb 2022, 12:11My complaint has not been resolved to my satisfaction. Rowinda please pass the message to your boss and have your manager call me.
HN
Hlayisanani N's update11 Feb 2022, 12:11
Reviewer Update
My complaint has not been resolved to my satisfaction. Rowinda please pass the message to your boss and have your manager call me.
Pharmacy Direct (Centurion)'s replyOfficial
11 Feb 2022, 16:56Dear member
Her manager tried phoning you but there was no answer. We will try again.
Kind regards.
Her manager tried phoning you but there was no answer. We will try again.
Kind regards.
Pharmacy Direct (Centurion)'s reply11 Feb 2022, 16:56
Official
Dear member
Her manager tried phoning you but there was no answer. We will try again.
Kind regards.
Her manager tried phoning you but there was no answer. We will try again.
Kind regards.
Pharmacy Direct (Centurion)'s replyOfficial
14 Feb 2022, 13:48 Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply14 Feb 2022, 13:48
Official
Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team