Pharmacy Direct refuse to assist their customers

During the last two weeks I have made 13 calls to Pharmacy Direct. Every time I tried calling the reception the phone was put down in my ear or I was treated as an anuisance by the reception staff.

Eventually LInda at the Finance managed to speak to me and I explained to her that Pharmacy direct has handed me over to their attorneys for an outstanding dept. I also explained to her that I have never recieved the parcel via the courier compnany..

She then looked up my details on the system and agreed that the parcel was never delivered. The parcel was suppose to be delivered on 03 September 3021. Pharmacy Direct went ahead and tdebit my account without delivering the parcel

I also explained to Linda that my information has been handed over to their attorneys for collection. She vehemently denied this. I said to her but I have recieved a sms from the attorney stating that they want the money. She said she will look into the matter and confirm thatd my account will be rectified

This never happened. I call today 14 January 2022. I was treated as an anuisance by the reception staff. I asked to speak to sometone else in charge at PD to assist me with the matter. They then explained to me that it was only finance who can assist me with the matter. I said to them but this is what I'm trying to do and no one is returning my calls.i was informed that the matter would be escalated to Chrisrine at Finance and they confirmed that she will call me back. As expected she never returned my call. Im left with no response or any response amd only with dissapointment.

To the staff at Pharmacy direct weather you like it or not customers are the core function of your business. We are the purpose of your exisistence. There is no point in treating your customers like dirt or second hand citizens. I'm extremely disappointed in your staff and the way you are dealing with customers