Pharmacy Direct poor service

I am on chronic medication. It was delivered on the 20th of Jan but I never received it. I phoned to query and was told that Nicolene signed for it. We dont have anyone working for our company by the name of Nicolene. They were supposed to investigate but nobody contacted me I bought tablets for 10 days and will have to buy again. I need a refund. I phoned this morning again explaining my problem and she put me on hold and after 10 minutes the call was cut. Terrible service. I need my tablets today.