Pharmacy Direct - Poor service and lack of remedial actions

I have been in contact with Pharmacy Direct several times with regard to chronic medication for my Father in Law On each occasion, after long discussions with the help desk, I have been put through to speak to the Pharmacist - the Pharmacist never answers, eventually the phone goes dead. I have been promised that the Pharmacist will phone me back - I am still waiting for the calls. I was promised an e mail detailing the medication that was delivered - I am still waiting for the e mail. The issue I have with Pharmacy Direct is that they sent a supply of chronic medication in early September. My Wife sorted the medicine and as usual there a months supply of medication for my Father in Law. Now in October the monthly medication is delivered but of the 9 items on the prescription only 5 are delivered. It is at this point I start contacting Pharmacy Direct to find out about the other 4 items, only to be told that the medicine delivered in early September was 2 months supply, which is was not. Never before have Pharmacy Direct supp**** 2 month supply of medication so I find it strange that they should start now. I am repeatedly told they claimed for 2 months medicine but they can not prove that 2 months supply of medicine was dispatched. Hence the delivery statement they were going to send me but i am still waiting for. The other 5 items on the prescription were delivered in early October - but again only one month's supply as is the norm. I am told that we can only claim the additional 4 items of medication again from 25 October. When I asked the Lady at consumer services now what must happen - must my Father in Law die in the the meantime or what, she put the phone down in my ear. Admittedly i was more than a little bit irritated by this time. I would have complained to Pharmacy Direct directly, but if you look on the website for the complaints policy you get a notice saying "website under construction"

I am deeply disappointed with Pharmacy Direct and would like to discuss with a representative of theirs. It is about time that the Supervisory Staff stop hiding behind the staff at the help desk and become accountable for what is happening within their organisation and provide a service.