DC
Dudley C
1 reviews | Active since Dec 2013
24 Aug 2021, 15:24
Pharmacy Direct Poor Customer Care
Absolutely pathetic service. Left out one of the critical chronic medication. Didn’t even process the claim with the rest of the chronic medication. After calling, was informed it was sorted, no claim went through and had to call again to have it sorted a day later as nothing was done. Who will take responsibility if something happens to the patient that needs the chronic medication?
Helpful (0)
Replies (4)0
Replies (4)
Pharmacy Direct (Centurion)'s replyOfficial
24 Aug 2021, 15:41Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply24 Aug 2021, 15:41
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
DC
Dudley C's updateReviewer Update
27 Aug 2021, 10:48I was called by the line manager on Tuesday. Promised that this would be expedited. Claim processed. It’s Friday and still no chronic medication delivered. ??Tried calling and sent emails. No response. So maybe the company should be called Pharmacy Don’t Care
DC
Dudley C's update27 Aug 2021, 10:48
Reviewer Update
I was called by the line manager on Tuesday. Promised that this would be expedited. Claim processed. It’s Friday and still no chronic medication delivered. ??Tried calling and sent emails. No response. So maybe the company should be called Pharmacy Don’t Care
Pharmacy Direct (Centurion)'s replyOfficial
27 Aug 2021, 11:21Dear member,
we can confirm your parcel has been dispatched, expected delivery time will be between 18:00-20:00.
Kind regards
Pharmacy Direct Team
we can confirm your parcel has been dispatched, expected delivery time will be between 18:00-20:00.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply27 Aug 2021, 11:21
Official
Dear member,
we can confirm your parcel has been dispatched, expected delivery time will be between 18:00-20:00.
Kind regards
Pharmacy Direct Team
we can confirm your parcel has been dispatched, expected delivery time will be between 18:00-20:00.
Kind regards
Pharmacy Direct Team
DC
Dudley C's updateReviewer Update
27 Aug 2021, 12:06Yes, so much for an emergency and then a delivery 2 days late??As I said Pharmacy Don’t Care ??
DC
Dudley C's update27 Aug 2021, 12:06
Reviewer Update
Yes, so much for an emergency and then a delivery 2 days late??As I said Pharmacy Don’t Care ??