Pharmacy Direct poor chronic medication contractor for Bonitas Medical Aid

Pharmacy Direct is the sole service provider for chronic medication for Bonitas medical aid in South Africa. They are situated in Centurion and when you have a problem when situated in Cape Town, it is very difficult to deal with them via phone calls or emails. I have gone through 3 managers already over a period of more than 3 years to resolve issues like, late chronic medicine deliveries, incomplete medication, amongst others and they do not have a care in the world wrt Bonita's customers. Also get no real assistance from Bonita's, therefore poor delivery